Statistical Snapshot of Client Feedback | Performance Measure

A survey of Partners in Prime three sites in Hamilton, Fairfield, and West Chester was conducted to determine what the Members thought of the activities and services provided for their satisfaction. This was an opportunity for each mature adult to respond to five categories of questions:

• prime club Participation/Function
• Social Support Measures
• Health Measures
• Healthy Behavior Practices
• Demographic Data

The results were evaluated for client/member satisfaction, from carefully defined indicators. The data is accurate and complete as possible for establishing goals, targets, and benchmarks, and most especially to provide a Continuous Improvement Plan for our mature adult members

prime club Participation/Function:

The average term of membership is 5.35 years (with many over 12 years, plus).

• 83.5 % say the prime club has provided helpful information regarding aging issues.
• 77.5 % have increased their knowledge by coming to the prime club.
• 59.1 % have learned new skills or improved others since coming to the prime club.
• 48 % have been referred to other helpful services when needed (i.e., medical, financial, insurance, or mental-health/supportive counseling).
• 61.9 % of the members responding say they come to the prime club 2 to 3 times/week.
• The members usually spend an average of 3.64 hours a day at the prime club.
• 91 % of the members say the facilities are either excellent or good.
• 100 % say that the prime club is very important or somewhat important to them.
• 54.2 % say that being busy with other activities keeps them away from the prime club.
• 76.6 % say that being with friends is the most important reason for coming to the prime club.

Social Support Measures:

• 87.2 % say they have made close friends at the prime club.
• The members have made an average of 14.6 friends each at the prime club (some as many as 40 new friends).
• 75.2 % of the members say they can depend on friends at the prime club to provide help if they need it (i.e., if sick, need a ride, etc.).
• 32.7 % say that occasionally they depend upon a friend from the prime club to provide some type of assistance for them.
• 57.4 % say they have provided some type of assistance to a friend from the prime club.
• 48.1 % say they confide to a friend they have met at the prime club on personal problems or seek their advice.
• 38.7 % say they feel a sense of personal responsibility for the well-being of friends at the prime club.
• 83.4 % say that the friends they have made at the prime club provide them with a sense of emotional security and well-being.
• 88.4 % say they have additional friends outside the prime club that they can rely on for emotional support or other assistance.

A question of: When you are away from the prime club, which of the following, if any, describes the activities you engage in with the many friends you have made here?

• 49.7 % participate in social events outside the prime club.
• 47.9 % visit on the phone frequently.
• 21.8 % go shopping together.
• 58.8 % go out to eat.
• 33.3 % get together to play cards, watch TV, or other similar activity.
• 15.8 % do volunteer work together.
• 27.3 % go to church together.
• 22.4 % provide transportation or any other type of assistance.

Health Measures:

• 86.1 % say their health is very good as compared to others their age.
• 83.7 % say that compared to last year their health is very good.
• 40.7 % say that their health is the reason they are prevented from doing some of the things they would like to do.
• 71.3 % say that having their Blood Pressure checked at the prime club helps them and their doctors control their Blood Pressure.
• 46.2 % say they participate in the exercise classes at the prime club.
• 62.9 % say that exercising at the prime club helps them to remain active.

The average time for members to go to the hospital in a year is less than one at an average of .33.

The chronic health problems or illnesses at present are:

• 46.8 % have Hypertension (high blood pressure).
• 29.9 % have Arthritis.
• 13.6 % have Diabetes.
  The average medications currently taken (prescription/over-the-counter) are 3.66.
  4.3 % say they are being treated for some form/type of mental health.
  Hypertension is the main health problem or illness reported. NHLBI study shows that hypertension grew by 8% in the last decade.

Diabetes:

[fact: (According to the CDC ) prime club for Disease Control], 17 million Americans now have diabetes, a chronic auto-immune ailment that can cause heart attacks, strokes, arthritis, blindness, kidney problems, neuropathy, and even death. In fact, over 450,000 Americans die every year of diabetes related causes. Of the 17 million Americans with diabetes 11.1 million are diagnosed while 5.9 are undiagnosed.

Healthy Behavior Practices:

A question of: Has coming to the prime club altered your lifestyle by helping you to stay healthy?

Behavioral Changes

• 31. 2 % lost or maintained weight.
• 33 % eat a more healthy diet.
• 20.4 % lowered salt intake.
• 28.6 % increased fluid/water intake.
• 16.4 % lowered cholesterol level.
• 25.7 % lowered blood pressure.
• 9.7 % lowered their sugar/glucose level.
• 8.3 % improved their breathing patterns.
• 17.4 % visit their physician more regularly.
• 20.1 % of smokers reduced or stopped smoking.
• 33.6 % use vitamin/mineral supplements.
• 10 % reduced muscle or joint pain.
• 38.9 % sleep more restfully.
• 13.6 % reduced their alcohol intake.

Changes in Emotional Well-Being

• 35 % worried less about health.
• 52.2 % feel better about ability to cope with stress.
• 50 % feel better about ability to stay in present living situation.
• 67.5 % feel more satisfied with life.
• 26.7 % are worried less about their future.
• 73.7 % feel pleased about having accomplished something.
• 42.9 % feel on top of the world.
• 47.1 % feel more independent.
• 65 % feel more confident.

Changes in Other Self-Perceptions

• 100 % are being educated in Health Knowledge.
• 55.6 % understand their Drug Management.
• 68.2 % say their physical health has improved.
• 76.2 % say their mental health is improved.

Demographic Data:

• The average age of the members is 74.2 years.
• The makeup of Female and Male members is 75.4 % Female & 24.6 % Male.

Marital Status:

• 38.1 % married
• 53.1 % widowed
• 7.3 % Divorced/separated
• 1.5 % not married

Years of School Completed:

• 13.5 % completed four or more years of College.
• 15.5 % completed one to three years of College.
• 59.9 % have a High School Diploma or GED.
• 9.3 % completed 9th to 11th Grade.
• 1.8 % Completed the 8th Grade or less.

Receive Income/Benefits from these sources:

• 83 % receive benefits from Social Security.
• 44.7 % receive benefits from Medicare.
• 37.1 % receive benefits from a Private Pension.
• 33.1 % receive benefits from an Interest Income Account.

Household information:

• 54.6 % live alone.
• 35.8% live with spouse.
• 9.6 % live with a family member.

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Partners in Prime
140 Ross Avenue
Hamilton, Ohio 45013 (Butler County)
www.partnersinprime.org
4th Quarter – 2004 Member Survey
By: James M. Frazier, QA/QI

More than 10 % of the total Membership was surveyed.

Partners in Prime Quality Assessment efforts are made possible
in part by a grant from the Greater Cincinnati Foundation. Thank you.

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